Palleturi Pachallu – Refund and Return Policy`

Welcome to Palleturi Pachallu! We are delighted to offer you a delectable assortment of processed Indian foods, including pickles, snacks, Vadiyalu and sweets. Your satisfaction is of utmost importance to us, and we are dedicated to ensuring your shopping experience with us is delightful. Please review our comprehensive refund and return policy outlined below:

1.Return Eligibility:

Returns are accepted for products that are received in a Delivery damaged, or incorrect Product.
Please note that perishable items such as sweets and snacks cannot be returned due to hygiene and safety reasons.

2. Initiation of Returns:

In the event that you receive a damaged or incorrect items promptly notify our attentive customer support team within 48  hours of receiving the product.
Reach out to our customer support by visiting our website or sending an email to palleturipachallu@gmail.com.
Furnish your order number, provide a sufficient description of the issue, and attach pertinent photographs, if applicable.

3. Return Process:

Our proficient customer support team will skilfully guide you through the return process and equip you with comprehensive instructions for initiating the return.
Based on the particulars of the situation, we may offer you the option of a replacement or a refund for the impacted product.

4. Refund Policy:

Refunds will be processed using the original payment method that was employed for the purchase or provided in the form of store credit, as per your preference.
Upon receipt of the returned item and subsequent verification of the issue, we will initiate the refund process.

The money of return products or items will be reflected to your source payment account within 7-10 days after successful receiving the products or items.

5. Non-Returnable Items:

Please be advised that due to hygiene and safety considerations, perishable items such as sweets and snacks cannot be returned.

6. Packaging and Condition:

Kindly ensure that the returned item is suitably packaged in its original packaging and remains unused or unopened.
To prevent any additional damage during transit, we kindly request that you securely package the item.

7. Return Shipping:

In instances where returns are approved due to damage or incorrect variant, Palleturi Pachallu will bear the cost associated with return shipping.

8. Return Timeline:

The return process should be initiated within 48 hours from the time of receiving the product.
Subsequent to the receipt of the returned item, we request your patience for a period of 7-10 business days to conclude the return process, effectuate the refund, or process a replacement.

9. Contact Us:

For any queries pertaining to our refund and return policy, we invite you to connect with our customer support team at palleturipachallu@gmail.com or explore the contact page on our website.
Kindly note that our refund and return policy is subject to modifications without prior notification. We strongly recommend reviewing the policy each time you make a purchase from Palleturi Pachallu. Yours understanding and cooperation in adhering to our refund and return policy are greatly appreciated.
Thank you for choosing Palleturi Pachallu.